Terms & Policies

By scheduling or approving a cleaning with Perfect Cleaning, you acknowledge the policies that apply to your service.

Submitting an online request or estimate does not automatically confirm an appointment. Perfect Cleaning may need to review availability, property details, requested services, estimated labor, and any required deposit before confirming the cleaning.

Once an appointment is confirmed, we reserve that time and cleaning-team capacity specifically for your property.

We understand that plans sometimes change. Please contact Perfect Cleaning as early as possible if you need to cancel or reschedule.

For regular cleaning appointments, cancellations or significant schedule changes made at least 24 hours in advance do not incur a cancellation fee. Changes made with less than 24 hours' notice may result in a cancellation fee of up to $50.

For Deep Cleaning, Vacancy Cleaning, and Post-Construction Cleaning:

• 48 hours or more: No cancellation fee.
• 24–48 hours: Cancellation fee of up to $250.
• Less than 24 hours: Cancellation fee of up to $350.

The amount charged may depend on the circumstances and the amount of team capacity that had been reserved for the appointment.

Customers are responsible for making sure our team can access the property at the scheduled cleaning time. Access may be provided through an agreed door code, key, lockbox, someone meeting the team, or another arrangement approved in advance.

If our team arrives and cannot gain access to the property and the cleaning cannot be performed, the appointment may be treated as a cancellation. The applicable cancellation policy and fee will depend on the type of cleaning and the amount of notice provided.

Perfect Cleaning bills applicable services using labor hours, which represent the combined working time of the cleaning team. For example, two cleaners working for two hours equals four labor hours.

Estimates are based on the information available when the estimate is prepared. Actual cleaning time may vary depending on the home's condition, buildup, accessibility, requested priorities, and other conditions encountered during the cleaning.

Unless otherwise stated, Standard, Enhanced, Deep, and Custom Cleaning have a 4-labor-hour minimum.

Vacancy Cleaning uses a maximum estimate. A deposit equal to 50% of the confirmed maximum estimate is required to reserve the cleaning.

Final billing is based on the actual labor used. If the cleaning requires less labor than anticipated, the final price may be lower. The final charge will not exceed the confirmed maximum estimate unless the customer approves additional work or a change in scope.

Recurring Cleaning is available on an approved repeating schedule, including weekly, biweekly, and every-four-week service. The recurring rate applies to customers maintaining an agreed recurring cycle. A one-time cleaning or occasional/ad-hoc appointment does not automatically qualify for recurring pricing.

Recurring Cleaning may follow an established maintenance scope, an approved custom scope, or an agreed amount of reserved labor time.

If a recurring cleaning has a labor-hour or spending limit, the team will work through the agreed priorities until either the cleaning is completed or the approved labor limit is reached—whichever comes first. Completion of every requested task is not guaranteed when a customer chooses a time or labor limit.

Each cleaning service has its own included scope. Customers should review the applicable service checklist before booking. Tasks listed as add-ons are not automatically included unless selected or approved.

Deep Cleaning may offer inside oven cleaning, inside refrigerator cleaning, inside cabinets/drawers, and dishwasher-filter cleaning as add-ons. Vacancy Cleaning includes a broader scope, including applicable appliance/interior-cabinet work and dishwasher-filter cleaning.

Interior window cleaning, where included or selected, is limited to glass that can be safely serviced within Perfect Cleaning's 12-foot maximum height limit.

Custom Cleaning allows customers to reserve labor time, select particular areas, establish priorities, or combine these options.

When no specific priorities are provided, Perfect Cleaning will generally follow the Standard Cleaning scope and prioritize the kitchen and bathrooms first. When a labor-time limit is selected, completion of the entire home or every requested task is not guaranteed.

Short-Term Rental Cleaning is intended for turnover service between guests and includes the agreed cleaning and turnover responsibilities for the property.

Property-specific instructions may be maintained for items such as linens, beds, dishes, refrigerator checks, supplies, reporting, and other approved turnover requirements. Additional services or responsibilities outside the agreed turnover scope should be arranged with Perfect Cleaning in advance.

Our team must be able to perform the requested work safely. Perfect Cleaning may decline or discontinue work involving unsafe conditions, inaccessible areas, hazardous materials, unsafe heights, heavy items that cannot be safely moved, or work outside the agreed cleaning scope.

Heavy furniture is not routinely moved. Appliances are moved only when the applicable service includes it and when our team determines that doing so can be performed safely.

Customers are responsible for providing accurate information about the property and requested service, providing reliable access at the scheduled time, informing Perfect Cleaning about important property conditions or special instructions, and securing pets when necessary for the safety of the pets and cleaning team.

Customers using Custom Cleaning or another priority-based service should communicate their highest priorities before or at the beginning of the cleaning whenever possible.

If you have questions about a service, estimate, cancellation, deposit, or another policy, please contact Perfect Cleaning before your appointment.

Perfect Cleaning
Bend, Oregon
541-213-8505
perfectcleaning.bend@gmail.com